Return, Refund, and Exchange Policy

Pelle Pelle as the best and top-rated jacket store has never compromised on the quality of our products and thus delivers under excellent operational supervision. We work exceptionally each day and night to make an impressive shopping experience. But if any of our customers face difficulty in managing ordered products, a claim or request could be made because customer satisfaction is our first priority.

Our flexible return policy allows customers to return/exchange the product right up to 30 days, starting from the date when the product is delivered.

We state the concerns for our faithful customers who ask about our return and exchange policy at the time of order. Pelle Pelle return and exchange policy clears the doubts of our customers and makes the process easy for them. If you think you can’t trust our services, feel free to connect with our customer representative anytime.

Returning and/or Exchanging Products

Make sure that the customers only with the following enlisted queries will be entertained.

If the customer is not satisfied with the size that is unfit for the body
If the delivered product (jacket or coat) is different from the picture shown on the website
If the defective pieces are sent to the customer
If the wrong jacket on the same given address is parceled to a customer

How to Return?

We are committed to get you your perfect jacket in the first go. However, if your custom order doesn’t fit you well, we do the first alteration free of cost.

All returns are accepted within the 30 days’ time period after delivery. Once this timeline is over, we will not be responsible to any returns or refunds.
Get an approval for return/exchange, simply send us email at info@thepellepelle.com  (within 24 hours) of receiving the parcel.

Mention your name, order number, email address, attach photos of the product you have received and state the reason for return. Our sales representative will get back to you within 24-48 working hours to serve you in best possible way.
Once you get the approval for return/exchange, we will provide you with our Warehouse address. Buyers are requested to send the package and share the Tracking Number.
Traceable pre-paid shipping methods apply to all packages.
All returns shall be made within 30 days.
The customized jackets will not be returned, as it is specifically made on request.
For any further questions, feel free and contact us at “info@thepellepelle.com ”.

Our Satisfying Policy

We tend to maintain the satisfaction so that you can shop whatever you desire for. Connect with us any time to claim or request the return and/or exchange so that we can process your query as soon as possible:

Check the product for quality or defects then claim us a request. After we receive the parcel back order will be processed as soon as possible
Make sure that your jacket or coat must not be used and all the tags must be intact with the product.
The customer has to bear the shipping cost itself as only one-time shipping cost is free for all customers purchasing our products
A refund is eligible 30 days from the date of purchase, only with proof of purchase found in your order confirmation email.

Refund Policy
The customer is also entitled for refund/return, in the following cases

Wrong product received by the customer
Products has some defects
Product damaged in shipping
Product is tampered
A refund is eligible 30 days from the date of delivery, only with proof of purchase found in your order confirmation email.
Refunds will be processed within approximately 7 to 10 business days after we receive your return.
Refund will be made to your original payment method.
WHICH CIRCUMSTANCES WE OFFER RETURND & REFUND:

WRONG PRODUCT:
If you discover your order is flawed please contact us mail: info@thepellepelle.com With photos of the wrong product.

What is the restocking fee?
10 USD restocking fee
How Will Customers Get the Return label?
For defective products: by mail

For customer remorse: Customer responsibility

Order Cancellation
The order cancellation request must be made within 48 hours to get full refund.
Once the item is shipped, any cancellation will not be accepted.
We reserve the right to amend this policy as required to ensure compliance with IPSO regulations. We will publish the current policy on our website. Your complaint will be considered against the published policy on the date of receipt of your complaint.
We are the name of loyalty and therefore we have stated our policy to ease your shopping experience. We want our customers to read carefully our policy before placing any order.
If you still have any query, feel free to contact us at info@thepellepelle.com