Total Delivery Time = Processing Time + Shipping Time

All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.

Processing

The processing time begins from the date you place your order. It usually takes 1-3 business days to process. Your order cut-off time is 5:00 P.M. Once we’ve processed it, we can then ship it

Shipping

Country/Region

United States

Shipping Method

Standard Shipping

Cost

US$0.00 (Free)

Shipping Time

Free shipping (Guaranteed delivery in 8 to 10 working days.)

Please note:

  1. Due to COVID-19, all packaging must undergo strict quality control and disinfection processes before leaving the factory to make sure we’re keeping all our customers safe. This may cause some delays in the dispatch and shipping time.
  2. Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
  3. Please take attention that APO/FPO & PO Boxes are not accepted for Express Shipping.
  4. Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.

Tracking Your Order

Once the product is shipped, we will send you the tracking information via email so that you can track your order in order to have the most up-to-date information on the progress of your shipment. It is the responsibility of the customer to follow up with the courier company. It can take a few days following order shipment before the tracking number becomes active on the courier’s system. If the information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates.

Note for taxes

Our customers do not need to pay for importing fees, duties or VAT (Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules. For further inquiries: If you have any further questions, please contact our customer services at info@thepellepelle.com